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Privacy Policy

Last updated: [19th March 2026]

1. Introduction

Reborn Consulting Limited (“we”, “our”, or “us”) provides AI and automation services to small and medium-sized businesses (SMEs).

We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage with our services.

2. Information We Collect

a. Information You Provide

We may collect personal data that you voluntarily provide, including:

  • Name
  • Company name
  • Email address
  • Phone number
  • Information submitted via contact forms, booking forms, or email communications

b. Client Data (Service Delivery)

When delivering our AI and automation services, we may process data on behalf of our clients.

In these cases:

  • We act as a data processor
  • Our clients act as the data controller
  • We only process data in accordance with client instructions and applicable law

This may include business data and, where relevant, personal data within client systems.

c. Usage Data

We may automatically collect:

  • IP address
  • Browser type and version
  • Pages visited
  • Time and date of visits
  • Referring URLs

d. Cookies

We use cookies and similar technologies to analyse website usage and improve functionality.

3. How We Use Your Information

We use your data to:

  • Respond to enquiries and provide consultations or proposals
  • Deliver AI and automation services
  • Communicate with you regarding services or projects
  • Improve our website and services
  • Maintain security and prevent misuse

We do not sell your personal data.

4. Legal Basis for Processing

Under UK GDPR, we rely on:

  • Consent – when you submit forms or opt into communications
  • Contract – to deliver agreed services
  • Legitimate interests – to operate and improve our business
  • Legal obligation – where required by law

5. Third-Party Tools and Services

We use trusted third-party providers, including:

  • HubSpot – for CRM, marketing, and communication management
  • Google Analytics – for website analytics and performance tracking
  • OpenAI – to support AI-driven features and automation solutions

These providers may process personal data on our behalf. We ensure appropriate safeguards are in place.

6. AI and Data Processing

As part of our services, we may use AI technologies to process data.

We are committed to:

  • Processing data securely and confidentially
  • Minimising personal data used in AI workflows
  • Following client instructions when acting as a processor
  • Not using client data to train public AI models unless explicitly agreed

7. Data Sharing

We may share your data with:

  • Service providers supporting our operations
  • Professional advisers (legal and accounting)
  • Authorities where required by law

We do not sell or trade personal data.

8. International Data Transfers

Some providers (such as HubSpot and OpenAI) may process data outside the UK.

Where this occurs, we ensure safeguards such as:

  • Adequacy decisions
  • Standard Contractual Clauses (SCCs)

9. Data Retention

We retain personal data only as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Meet legal and regulatory obligations

10. Data Security

We implement appropriate technical and organisational measures to protect your data, including secure systems and restricted access.

However, no internet-based system is completely secure.

11. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Restrict or object to processing
  • Withdraw consent at any time

To exercise your rights, contact: [Insert Email Address]

12. Cookies

We use cookies to:

  • Analyse website traffic
  • Improve functionality and user experience

You can control cookies through your browser settings. Where required, we will request your consent.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

15. Contact Us

Reborn Consulting Limited
Email: hello@rebornbd.co.uk
Address: 15 Princes Terrace, Brighton, BN2 5JS